FAQ’s

What does the price include?

Our tours include bottled water, Wi-fi on board and a Private driver. Entrance fees to monuments and meals are not included.

Is it possible to take children?

Children under 12 years old have to travel in special seats. So, if are children among the passenger, please inform us in order to provide the child seats.

How do I identify the driver?

When the booking is confirmed, it’ll be emailed to you. The booking confirmation document contains individual instructions and information about the driver and vehicle you reserved. If you can’t find the vehicle upon arrival, please call the number listed on your booking confirmation and we’ll be glad to assist you.

What if I’m travelling with a wheelchair?

When traveling with a wheelchair, please inform us at the time of your booking, so that we can arrange a suitable vehicle for your transport.

What is the duration of a tour?

The duration of our tours are:
Half Day Tour – 4 hours
Full Day Tour – 8 hours

Exceptions:
Porto – 10 hours (Full Day Tour)
Coimbra – 5 hours (Half Day Tour)
Fátima – 5 hours (Half Day Tour)
Évora – 5 hours (Half Day Tour)

How much luggage can I take?

Most of our vehicles are able to accommodate a suite-case and a piece of hand luggage per person. If you’re travelling with excess or special luggage, please inform us at the time of your booking, so can we arrange a suitable vehicle for your transport.

Can I cancel my reservation?

You can cancel your reservation at any time until 24 hours prior to the start of the tour. However, cancellation fees may apply. The cancellation policy can be seen in the payment conditions.

Can I smoke in the vehicle?

Smoking is not allowed in any of our vehicles.

How can I pay?

You can pay through PayPal, Credit Card, Bank Transfer or cash.

CAN I TAKE PETS?

Pets aren’t allowed to travel in our vehicles.